CALL CENTRE
- Canadá
Canadians calling CRA facing longer wait times, getting unreliable answers, CFIB audit finds
Months after the Canada Revenue Agency promised that a new phone system would fix the problems plaguing its business call…
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Half of the 16 million Canadians calling government call centres can’t get through
Half of the 16 million Canadians who tried to reach an actual agent when contacting a government call centre in 2017-18…
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Spending watchdog sets sights on asylum claims, call centres and RCMP weapons
Ottawa’s official spending watchdog is releasing a series of reports today on a wide range of topics — everything from…
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